Frequently Asked Questions

We offer a contactless check-in process. Please contact the front desk before arrival to arrange this complimentary service. Note: guests in the Victorian Inn must pass through the main reception area to access their guestroom.

We welcome pets within Parkview guestrooms, ideally beside the state park. There is a non-refundable $50.00 fee per pet/stay and a $300 deposit that will be returned upon departure once housekeeping inspects that no damage occurred as a direct result of your pet. Please note no pets are permitted in our other buildings, including the Victorian Inn, Hillside, and Lakeview. For the safety of guests with pet allergies, any guest breaching our policy and bringing a pet into the above-listed buildings will be charged a $250 fee for deep cleaning. Contact the front desk before your arrival if you plan to bring your pet.

We offer classic American cuisine with a Mediterranean influence, and our dining room offers stunning views of Cayuga Lake. Our restaurant typically opens for the season Easter weekend and operates a seasonable schedule between 5:00 pm and 9:30 pm during PEAK season. It closes after Thanksgiving, and hours are subject to vary. We encourage dinner reservation, especially for our special menus. For the sixth year running we are proud recipients of the OpenTable Diner's Choice Award.

While the hotel does not have it's decadent breakfast buffet anymore, the hotel offers an amazing a la carte breakfast. This menu is hearty and seasonal and contains fare suitable for all travelers. Our breakfast staff are jovial and bright faces, looking forward to helping guests start their day off right before they head out into the Finger Lakes region to make memories.

Yes. The hotel provides complimentary high-speed Wi-Fi to all guests.

Yes. Complimentary self-parking beside each of the four buildings is available to all hotel guests. Tesla EV parking is available both at the Victorian Inn main parking area and at the Hillside Buildings. Please note valet parking is not available.

Yes. We offer two complimentary Tesla vehicle charging stations. The stations are located at the main Victorian Inn and the Hillside House. Please see the front desk for further details.

Yes. We offer hotel guests complimentary use of our laundry facility, including automatically dispensed soap. Please see the front desk to obtain access to this amenity.

Our front desk does not operate a 24 hour service, however our skilled concierge level guest services team members are available to help on seasonally rotating hours. The property has a full service on-site night manager who is available during any hours the desk is closed.

Check-in is at 3:00 pm, and if you anticipate arriving "After Hours" when our front desk is closed, please contact us so we can make arrangements to accommodate your after-hours check-in. Our check-out time is 11:00 am. Guests who depart earlier than specified in the confirmed reservation will be charged for the full duration of their stay.

Our gift cards are the perfect present for any occasion. Gift cards can be purchased in any dollar amount and used for any Inn service, whether it's a weekend stay in our luxury Falls Suite or a birthday dinner celebration for the group. To purchase a gift card, call 607-387-7711, and our guest services team will be delighted to mail the card anywhere you desire with a personal note. We only accept Inn at Taughannock Falls gift cards. All gift cards must be presented during check-in to receive credit.